FAQ
You will find below answers to frequently asked questions to our team. If you would like more details or if you have questions that are not answered below, please do not hesitate to contact us. We will be happy to assist you.
Where can I find an Odass retailer?
Odass products are available through our retailers in Quebec and Ontario. Visit the «Retailers » tab to access our interactive map and quickly find the nearest point of sale.
Is it possible to purchase directly from Odass?
Odass distributes its products through approved retailers. To find the nearest point of sale, visit the «Retailers » tab and access our interactive distributor map.
How can I view the product price list?
Our product price list is not available on our website. Pricing information is held by our affiliated specialty retailers. Please visit the «Retailers » tab to find the nearest point of sale and obtain pricing details.
What is Odass’s return policy?
For any information regarding Odass’s return policy, please contact directly the store where your purchase was made. The applicable return conditions are those in effect at that retailer.
What are the ways to track my orders?
To track an order, please contact directly the store where you placed it. They can provide you with all the necessary information and will be able to give accurate answers thanks to their full access to the order details.
What are the delivery times for the products?
Please note that shipping times and conditions may vary depending on the store. For more information, we encourage you to contact your point of sale directly.
What is the warranty on the products?
Please refer to the « Limited warranties» page at the bottom of the website to view the warranties for our products.
How can I access the technical sheets and installation manuals?
Visit our product pages to access technical drawings and installation manuals. Dedicated links are available for each product. Please scroll down the page to access them.
What is the difference between a standard shower niche and a shower niche from the Nano Tech collection?
We offer two types of niches: standard stainless steel niches and premium niches from the Nano Tech collection.
The Nano Tech collection niches are distinguished by a PVD coating, providing superior protection for the stainless steel. They also feature Nano protection technology with hydrophobic properties, reducing liquid buildup and making maintenance easier.
What is the difference between a porcelain washbasin and a washbasin from the Pure Surface collection?
We offer two types of washbasins: porcelain washbasin and premium Istone Solid Surface washbasins from the Pure Surface collection.
The washbasins from the Pure Surface collection stand out with a material combining pure white limestone and high-performance acrylic resin. The result is excellent heat retention, increased dimensional stability, and a consistent quality that surpasses porcelain washbasins.