This privacy policy is an important element for Odass. It emphasizes the confidentiality of the information we receive and helps improve the security of personal data of our business partners and customers.

This policy explains how we, Odass, collect, use, share, store, and protect your personal information in accordance with Quebec’s Bill 25, which amends the Act respecting the protection of personal information in the private sector (Bill 64).

This policy applies to the use of the website www.odass.ca. We strongly encourage you to read this privacy policy carefully before providing your personal information to understand how your data will be collected, used, protected, and when you provide us with your information.

By using our website and submitting your data, you consent to the use and disclosure of your personal information to the persons and organizations mentioned below. If you do not consent to this policy, please refrain from sharing your personal data with our company.

Introduction

We understand that protecting your privacy is essential, and we are committed to respecting your rights regarding your personal information. This privacy policy aims to explain the practices related to the collection and use of your personal information. It also informs you about your rights in this regard.

By sharing your personal information with our company, you consent to its collection, use, and retention in accordance with our privacy policy. You have the option to review this policy at any time. By doing so, you agree to the terms outlined in our privacy policy.

Definition

Personal information: Any information that can identify a natural person, such as their name, address, email, phone number, financial information, etc.

Information we collect

We collect personal information when you interact with our services, such as when you register on our website, fill out forms, or contact our team.

We collect the following types of personal information:

• Product preferences and interests
• Information about the use of our website: IP address, browsing data (via the use of cookies or other technologies)

The personal information we may collect automatically includes, but is not limited to:

• First and last name
• Contact information (address, email, phone)
• Payment method
• Email
• Autocomplete information

Different ways of collecting information

• Contact forms on the website
• Cookies and other tracking technologies (see the Cookie Policy)
• Interactions on social media
• Interactions with our team

Purpose of data collection

We collect your personal information for the following purposes:

• To provide our services in order to respond to your requests and fulfill our contractual commitments
• To analyze website usage in order to improve the user experience
• To personalize our products and services
• To manage transactions and orders
• To ensure the processing of your requests and necessary communications

We only collect data essential to the proper functioning of our website, to the implementation and optimization of our services, and to meet our legal obligations.

Disclosure to third parties

We do not sell, transfer, or disclose your personal information to third parties. However, we may share certain information with external service providers who assist us in operating our business and website. These providers are required to adhere to strict confidentiality and personal data protection obligations.

Additionally, we may be required to disclose personal information when such communication is required or permitted by law.

Retention and deletion of personal information

We retain personal information on our secure servers for as long as necessary to comply with our legal obligations and to use this data to operate our website and shipping system. When it is no longer necessary to keep this data, it is securely destroyed. If you wish for us to delete the collected data, please contact us.

Security of personal information

We implement appropriate physical, administrative, and technological security measures to ensure the protection of your data against loss, unauthorized access, illegal use, or theft.

We also apply reasonable measures to protect personal information against destruction, alteration, unauthorized disclosure, or modification.

Within our company, access to data is restricted to authorized personnel whose duties require consulting or processing this data.

We regularly review our security practices and mechanisms to ensure compliance with industry standards. We are prepared to implement any additional measures deemed necessary for their protection.

Access and modification

You may request access to the data we hold about you and request modifications at any time. Please contact us to make a request.

Disclosure required by law

We may be required to disclose your personal information when the law demands it or when necessary to:

• Comply with any legal, regulatory obligation, or legal process
• Protect and enforce our rights, interests, or property
• Ensure the security, integrity, and proper functioning of our website and protect its users

Business transactions

We may need to transfer your data as part of a restructuring or business transaction, such as a merger or acquisition. Your data will only be disclosed without your consent to the extent permitted by law, and we will take all appropriate measures to ensure the confidentiality and protection of your data.

Modifications to the policy

We reserve the right to modify this privacy policy to reflect legislative changes or modifications in the way we use data, at any time. Any changes will be indicated by a revision date at the bottom of the page. Please regularly review this policy.

Quebec Access to Information Commission

If you are not satisfied with the response to a request regarding your personal information, you may file a complaint with the Quebec Access to Information Commission, the body responsible for protecting personal information in Quebec.

The Commission can be contacted using the following information:

• Office 900
• 2045 Stanley Street, Montreal, QC, H3A 2V4
• Phone: 541 873-4196
• Toll-free phone: 1 888 528-7741
• Fax: 514 844-6170
• Email: cai.communications@cai.gouv.qc.ca
• Website: http://www.cai.gouv.qc.ca

We encourage anyone to contact us first for any complaints or concerns related to our personal information management practices, in order to allow us to review the situation and attempt to reach a satisfactory solution for all parties.

Contact

For any questions regarding this policy or our privacy protection practices, please feel free to contact our privacy officer:

• Name of officer: Megane Theriault
• Position: Director of web platforms
• Company name: Odass
• Email: admin@odass.ca
• Phone: 1 877 996-3277

Privacy policy compliant with Quebec’s Bill 25 (Act on the protection of personal information in the private sector)

Last updated: December 18, 2025